Breaking News: Accepted Into GWU Customer Experience Program Advisory Council

I have been invited to serve as a member of the George Washington University School of Business Customer Experience Program Advisory Council. Her term runs from August 2021 through August 2022.

I am very happy to contribute to this venerable program because oftentimes customer experience is an afterthought in professional development and higher education. However, a stellar customer experience is mandatory towards profitability, customer retention and customer loyalty. I have consistently delivered in the areas of IT, cloud and project management.

Here are some of her career highlights:

• Carlarjenkins.com Blog and LinkedIn Profile — Document IT, cloud and project management certification paths and exam prep resources. Provide expert analysis on how to increase competitive advantage through certification and work experience. Evaluate the return on investment of different certifications and how professionals can use certifications towards better career management.
• IT service delivery — Create ITIL 3 and 4 certification online courses, mentors ITIL 4 Foundation students and delivers in-person training