On Becoming A Certified Tech Trainer

I have been busy this latter half of this week enrolled in CompTIA Certified Tech Trainer (CTT+) course. Of course, I have a backstory so here it is!

I received this email from a company with a preferred contractor program out of nowhere the week of Thanksgiving. It was like a dream come true because not having the CTT+ is holding me back from completing my Microsoft Certified Trainer (MCT) application. I already have the AZ-104, AI-100 and AZ-700 Azure associate certifications to qualify but I need a training certification. Now with this CTT+ I am in!

Or so I thought…

Wednesday was day 1 and I could not see the class. I would go into my Zoom webinar and be the only one there and then the host would cancel the meeting. I spent over 3 hours in the morning corresponding with the support staff about the class. I later had to go the training location’s website to engage with the chat rep. She provided me with corporate’s phone number.

I spoke with tech support and learned that I had two accounts and that the support staff used the Indeed job search engine email address to register me for this second account. I added a different email account, reset my password and was finally able to complete the 2-step registration to enter the classroom. I relayed everything to my account manager who apologized and granted me an exception.

Day 2 — Thursday

I tried using my new password in the account but the system denied me so I had to…